Professional Oil Processing Equipment Manufacturer

Common problem

Q：What is Penguin Group’s position in the international market?

A： Penguin Group's sales network covers the world, and its products are exported to more than 30 countries and regions. It has strong market competitiveness and is trusted and well received by users everywhere. The company continues to pursue innovation and maintains a leading position in technology in the fields of oil machinery, etc., demonstrating its strong influence and professional status in the international market.

Q：What are the advantages and characteristics of hydraulic presses?

A： The advantages and features of the hydraulic press include: 1. Easy to operate, no professional technicians are required; 2. High oil yield, effective in extracting oil from plant seeds and nuts; 3. Fast processing speed, 6 to 8 kg of material can be squeezed in 8 to 10 minutes; 4. Provide full range of installation and training services covering China; 5. The equipment is simple and easy to use, and fragrant edible oil can be obtained directly from fried seeds.

Q：What is the applicable scope of hydraulic press?

A： Hydraulic oil presses are suitable for a variety of occasions, including: 1. Small and medium-sized oil processing enterprises; 2. Agricultural product processing cooperatives; 3. Individual farmers and family workshops; 4. Specialty oil market suppliers.

Q：Is the working pressure of the hydraulic press stable?

A： Yes, the hydraulic press incorporates an advanced hydraulic system that maintains a constant and stable operating pressure to achieve maximum oil extraction efficiency.

Q：What are the main functions of the spiral hot and cold oil press?

A： The main function of the screw hot and cold press oil press is to efficiently extract oil from various seeds and nuts by using a screw propulsion system. The machine can perform hot and cold pressing modes. The hot pressing mode is suitable for obtaining the maximum yield from the oil while making it easier to separate the oil due to the heat; the cold pressing extracts the oil at a lower temperature to maintain the nutrients and natural flavor of the oil.

Q：What are the main advantages and features of Penguin Group's sesame oil production line?

A： The main advantages and features of Penguin Group's sesame oil production line include fully automated production processes to improve production efficiency and save labor costs, advanced oil extraction technology to ensure the purity and nutritional value of oil products, durable high-quality equipment to reduce maintenance costs, production capacity specifications that can be customized according to customer needs, high-efficiency filtration systems to improve product quality, energy saving and environmental protection to reduce energy consumption and exhaust emissions, and provide comprehensive customer service.

Q：What kind of customer service does the Penguin Group sesame oil production line include?

A： The customer service provided by Penguin Group includes equipment installation, commissioning and personnel training. Our professional team will ensure that the equipment can be installed correctly and run smoothly, and provide necessary operation training to ensure that customers can use our production line efficiently.

Enterprise terms and policies:
1. Product quality assurance:
QI ' E Group is committed to providing high-quality grain and oil machinery products that meet international standards and certification. We produce in accordance with ISO9001:2000 quality management system certification to ensure that the product and process level reaches the leading position in the same industry. For product problems caused by manufacturing defects, QI ' E Group will follow the relevant laws and regulations and provide customers with free repair or replacement services.
2. User privacy protection:
We respect and protect the personal information and privacy of all users. QI ' E Group complies with relevant privacy protection laws and regulations and will not disclose users' personal information to third parties without the user's consent, unless legal procedures are followed or there is a clear partnership and the relevant cooperation is subject to privacy protection provisions.
3. Return and exchange policy:
QI ' E Group provides reasonable return and exchange services. If the product has non-man-made damage or performance problems within the specified time, the customer can apply for return and exchange in accordance with the company's return and exchange process. The return and exchange terms specify the processing process, conditions and time limit to ensure that the return and exchange process is fair and effective.
4. After-sales service pledge:
We are committed to providing comprehensive after-sales service, including installation guidance, operation training and technical support, to ensure that customers can make full use of our products and solutions. Customers can get timely responses and professional answers to any product or service questions through our service hotline or online customer service.
5. Legal Compliance statement:
QI ' E Group abides by all laws and regulations of the country where it is located and the country to which it operates, as well as the trade rules prevailing in the global market. Our business practices are in line with business ethics and legal requirements to ensure the legitimacy and fairness of the transaction.
6. Terms and conditions are revised and updated:
Penguin reserves the right to revise and update the policy of this clause at any time. The revised policy will be notified to users through our official website or other appropriate means. Users who continue to use our services will be deemed to have accepted the revised policy.
7. Dispute resolution:
If there is any dispute, QI ' E Group will first try its best to resolve it through negotiation. If no agreement is reached, the dispute will be referred to the competent court where the QI ' E Group is located for settlement through judicial proceedings. We are committed to protecting the interests of our customers with the utmost sincerity and efforts to ensure a fair and transparent dispute resolution process.
The policy of this clause is an official statement of QI ' E Group, which aims to ensure the professionalism and accuracy of our business operations, avoid any exaggerated or misleading information, and strictly safeguard the rights and interests of customers.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise after-sales service terms:
one. Quality Assurance Service:
1.All products sold by QI ' E Group provide an one-year quality guarantee period, calculated from the date of qualified installation and commissioning.
2. During the warranty period, QI ' E Group will provide free maintenance or replacement services to users under normal use conditions, such as failure or damage caused by quality problems of the product itself.
two.Technical support:
1. Provide product installation and debugging guidance services to ensure that equipment is put into proper use.
2. Provide comprehensive operation training and technical consulting services to help customers become familiar with equipment performance and maintenance knowledge.
3.Support phone, video or e-mail and other forms of technical consultation, quickly respond to user needs, solve user technical problems.
three. Maintenance service:
1. The working day response time of the maintenance service is promised to be within 24 hours and can respond quickly in case of emergency.
2. In the case of non-man-made damage, only the cost of the parts that need to be replaced is charged.
3.Regularly provide equipment testing and maintenance services to maximize the stable operation of the equipment.
four. Supply of spare parts:
1.Provide fast and efficient spare parts supply service to ensure the continuous and stable operation of customer equipment.
2. Limited spare parts support and maintenance services will still be provided for equipment that is out of production or upgraded.
five。 Response time:
1. If the user reports a problem, QI ' E Group after-sales service center will respond within 4 hours after receiving the notice.
2. The specific response time will be adjusted according to the actual situation and regional differences to ensure that services are provided to users in the shortest possible time.
six. Other services:
1. Users can choose to sign maintenance service contracts and enjoy regular equipment inspection and special maintenance services.
2. Provide equipment upgrade, transformation consulting and implementation services to help users improve production efficiency.
seven。 User feedback:
1. Establish a user feedback mechanism and regularly collect user feedback and suggestions.
2. Handle user feedback and suggestions in a timely manner to continuously improve customer satisfaction.

After-sales service

Maintenance service

1. Rapid response and fault diagnosis: QI ' E Group provides instant customer service support to quickly diagnose faults by phone or online communication, reducing downtime.
2. On-site maintenance services: Have a professional maintenance team that can arrive at the site in the shortest time required by customers to carry out repairs and maintenance work.
3. Remote monitoring and technical support: provide customers with real-time technical support to prevent potential problems by remotely monitoring the running status of the equipment.
4. Spare parts supply: spare parts inventory is sufficient to ensure rapid replacement of spare parts and ensure the continuity and stability of equipment operation.
5. Regular maintenance plan: provide regular maintenance plan according to the use of the equipment, extend the service life of the equipment and optimize the performance of the equipment.
6. Training service: provide equipment operation and maintenance training regularly to enhance the independent maintenance ability of customer team and reduce long-term operation and maintenance costs.
7. Upgrade: dynamically provide equipment software and hardware upgrade services according to the latest technology to maintain the leading edge of equipment technology.
8. Transparent pricing: clear maintenance service pricing policy, do not hide any fees, to ensure the transparency and fairness of services.
9. Quality assurance: strictly abide by the ISO9001:2000 quality management system, provide quality assurance for all maintenance projects, and ensure the reliability of service.
10. Innovative solutions: continuously develop innovative maintenance technologies and methods to provide more effective fault handling and equipment optimization solutions.